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Community Survey

In the fall of 2014, the City of Knoxville contracted with ETC Institute of Olathe, Kansas, to conduct a community survey assessing residents’ satisfaction with how the City delivers services, and to help set priorities for the City to spend tax dollars wisely.


Questions were asked regarding satisfaction with:

  • Perceptions of the City
  • City Leadership
  • Maintenance Services
  • Customer Service
  • Library Services
  • Code Enforcement
  • Communication
  • Parks and Facilities
  • Recreation Programs
  • Police Services
  • Fire and Emergency Medical Services


We received a total of 391 responses, broken down as follows:

respondents age and income1.JPG


Links to documents:
Community Survey Report
Community Survey Presentation